About us
We have worked the denial queue.
heiller was built by people who spent years inside revenue cycle operations, and got tired of watching good clinical work get written off over a missing modifier.
Why we exist
Most revenue cycle vendors are staffing companies with a dashboard bolted on. You send them the backlog, they send back throughput, and the underlying failure rate never moves — because nobody is paid to make it move.
We started heiller on the opposite premise: that a denial is a defect, and a defect has a cause upstream of where it surfaced. A claim rejected for eligibility is not a collections problem. It is a registration problem that took forty-five days to become visible, and it will happen again tomorrow unless someone changes registration.
So the system we built does something slightly unusual for this industry. It routes every failure back to the step that produced it, and it reports the rate at which each step produces them. That number is uncomfortable at first. It is also the only number that has ever made a revenue cycle permanently better.
- 2019
- Founded
- 40+
- Revenue cycle specialists
- 2
- Delivery regions — US and India
- 24h
- Median claim turnaround
Figures illustrative pending verification.
How we operate
Four commitments. Each one costs us something, which is the only reason any of them are worth stating.
The cause, not the symptom
Reworking a denial is a cost. Preventing the next one is an asset. We measure ourselves on the second, which is why our reporting leads with first-pass rate rather than collections recovered.
Show the working
Every figure we publish to a client is traceable to the claims behind it. If you cannot click through from a number to the records that produced it, we consider that a defect in our reporting.
Your data is yours
No lock-in through obscurity. Your data is exportable in a documented format at any time, during the contract and after it, without an offboarding fee.
Say the unwelcome thing
If an audit shows the problem is on your side of the boundary — documentation, front-desk process, a payer contract you should renegotiate — we will tell you that, even when the finding is worth less revenue to us.
What working together looks like
No discovery-call script, no six-week onboarding that bills before it delivers.
01
Audit
We review ninety days of your claims and quantify leakage by root cause. You get the findings whether or not you work with us, in a format your own team can act on.
02
Scope
Take one function or the whole cycle. We will tell you which single function would return the most, and it is frequently not the one you expected.
03
Transition
Parallel running until the numbers agree. We do not take a queue live on trust — your team and ours reconcile the same claims until the variance is explainable.
04
Operate and report
Named owners, measured handoffs, and a monthly review that leads with what got worse. Anything trending the wrong way arrives with a cause and a plan attached.
Who you will be working with
Add a real name
Founder & Chief Executive
Two or three sentences of verifiable background — where they worked, what they ran, how long they have been in revenue cycle.
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Head of Revenue Cycle Operations
Operational credibility matters more than seniority here. Say what queues they have personally run.
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Head of Compliance
Name the certifications this person actually holds — CHC, CHPC, CPC. Buyers check.
Tamil Nadu, India
Namakkal
Delivery centre. Coding, charge entry, claim submission and A/R follow-up, operating on US business hours.
Client operations
United States
Client-facing operations, payer escalation and compliance oversight, in the time zone your payers answer the phone in.
Start with the audit.
Ninety days of claims, leakage quantified by root cause, findings handed over whether or not you work with us.